Accepting New Patients
One Appointment, One Person. Government changes to health care delivery prevent Dr. Emadi from addressing more than on issue per appointment. Should you be unsure of which issue is to be prioritized, Dr. Emadi will help you to determine this and ensure timely follow up for remaining issues.
Continuity. The Riverbend Physicians do not share patients, but we do provide emergency coverage for one another when away from the office. Please book only with your respective physician unless otherwise directed.
Administrative Concerns. The fastest way to get in touch with Dr. Emadi is by contacting the clinic. Phone calls will be returned within 2 business days. No medical issues are discussed outside an office visit.
Insurance or Third Party Forms. Insurance applications and/or third party forms require an appointment for completion. This ensures the information is correct and up to date. Completion of these forms is an “uninsured service” with Alberta Health Services, therefore, a charge applies.
Chart Transfer. A $50.00 – $150.00 charge applies as this is considered an “uninsured service” by Alberta Health Services.
Results. Patients will not be contacted if results are normal. Dr. Emadi does not email or fax copies of results to patients or other providers; an appointment is required to obtain these results.
Timeliness. If a patient is more than 15 minutes late your appointment may be cancelled and you may be charged a cancellation fee.
Same Day Access. If a same-day appointment for a semi-urgent concern is required, contact Dr. Emadi by calling the clinic.
Pharmacy Care. Dr. Emadi recommends patients use one pharmacy for continuity and patient safety. Dr. Emadi will fax prescriptions to your pharmacy upon receipt from your chosen pharmacy.
Office Hours & Closures. Dr. Emadi is away from the office periodically. During these times, emails, labs, and reports are reviewed. The other physicians of Riverbend Medical Clinic will provide emergency coverage as needed.
Primary Care Network. Riverbend Medical Clinic is grateful to be part of the Mosiac Primary Care Network. This network aids our clinic in providing; social work consultations, mental health support, chronic disease management / dietary counselling, and pharmacy support.
Vaccinations. Dr. Emadi supports and encourages vaccinations.
Services Not Provided. Dr. Emadi does not provide inpatient hospital care, referral for infant foreskin removal (a.k.a circumcision), prescription for narcotics, marijuana or other controlled substances.
Payment. Payments for uninsured services or fees can be made by cash, electronic money transfer or credit card.
Missed Appointments. 24 hours is required to cancel an appointment.